At Health Bunker, accessible from https://healthbunker.co.uk/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Health Bunker and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at [email protected].
We are a Data Controller of your information. Health Bunker’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:
Health Bunker will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
Health Bunker follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Like any other website, Health Bunker uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. You can view our Cookie Policy here.
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon other websites they visit on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy.
Some of the advertisers on our site may use cookies and web beacons. Our main advertising partner is listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. Should you require a full list of our adverting partners please contact us here.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Health Bunker, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note; Health Bunker has no access to or control over these cookies that are used by third-party advertisers.
Health Bunker’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. Should you require a full list of third-party advertisers Privacy Policies please contact us here.
Health Bunker’s Cookie Policy does not apply to other advertisers or websites. You can choose to disable cookies through your individual browser options. For more general information on cookies see the Wikipedia article on HTTP Cookies.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Health Bunker does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Health Bunker. This policy is not applicable to any information collected offline or via channels other than this website.
Data Consent
At Health Bunker we do not share any information you provide with third parties. Our policy is not to sell or loan any private data. Should we wish to use any personal information for any reason other than in connection with your specific treatment, it will only be by specific request to you and with your approval.
The information we gather on this form is for internal records only and to send you important or relevant information. Your information is used to send you appointment reminders, inform you of special offers, news and treatments by email, mail or SMS.
We also use external CCTV cameras for the purpose of security.
From time to time we may also send you a client survey or ask for your feedback for market research. We do this in order to provide you with a better service based on your feedback.
We have put in place data protection measures and procedures to ensure that your information is not accessible by any unauthorised person or body.
You can restrict the collection and use of your personal information by emailing [email protected].
If you have previously agreed to receiving special offers or marketing information or if have opted out of receiving special offers and marketing information but have been sent such information, please email [email protected] stating ‘unsubscribe’ and your request will be updated.
Should you request details of your personal information you can do so by emailing [email protected] and we will provide the information held about you under the Data Protection Act 1998.
Feedback & Complaints Notice
At Health Bunker our dedicated team aims to provide a high level of service at all times, but realise that on occasion, an issue could arise that might result in our patients not being satisfied with the services that we provide. In order for us to fully understand the experiences of our patients and to collate and review essential information we have made available a confidential Feedback Form and can also provide a Complaints Policy and Procedure. By following this procedure, we are able to continually improve on the care we provide for each of our patients. Should the occasion arise that you are dissatisfied or unhappy with the service you have received, we kindly ask that you feedback this information to us as soon as possible preferably whilst you are at the clinic. Our Registered Manager Nicola Waterson is available to speak to you in person or directly over the phone and is always happy to help. Please ask our receptionists if you would like to speak to Nicola Waterson in person. If you would like to address your issue in writing, please send your correspondence to;
Nicola Waterson, Health Bunker, 38 Clare Road, Halifax, HX1 2HX.
Phone: 01422329016 and Email: [email protected]
You can also use the services of Healthwatch who will assist you with your complaint. Visit https://www.healthwatch.co.uk/help-make-complaint for more information.
If you are dissatisfied about how your complaint has been handled, you may also report this directly to the Care Quality Commission (CQC). The CQC do not investigate complaints however do use the information provided for inspection purposes.
The contact details are as follows; Care Quality Commission